Each tree is a heartfelt gesture to add colour to your holiday season!
- Size Guide
WenlaTree Product Installation Video
- Delivery & Return
Delivery
1、All items are free shipping, currently due to regional restrictions, can only be delivered to the United States.
2、Order and pay before 16:00 on the same day, shipment will be made on the same day or the next day.
3、After successful delivery, it will be delivered within 4~8 days (subject to actual delivery by courier).Wenlatree Refund Policy
1. **Refund Application Deadline**
Customers can apply for a refund within 7 days of receiving the product. Refund requests after this period will not be accepted.
2. **Product Condition Requirements**
The returned product must be in new, unused condition and intact. Any damage, signs of use or missing accessories will affect the refund eligibility.
3. **Return Process**
If you need to return an item, please contact Wenlatree Customer Service Team first and provide the order number and reason for return. Customer Service will provide you with a Return Merchandise Authorization Number (RMA) and return address. Unauthorized return packages will not be accepted.
4. **Shipping Policy**
Wenlatree will bear the return shipping costs if the return is due to product quality problems, wrong shipment or shipping damage. If the refund is requested for personal reasons (such as dissatisfaction, change of mind, etc.), the return shipping costs will be borne by the customer.
5. **Refund Time**
Once your return item is received and inspected, Wenlatree will process the refund within 7 working days. The refund will be returned to your original payment account (such as credit card, payment platform, etc.), and the specific arrival time depends on the processing speed of the bank or payment platform.
6. **Non-returnable items**
Special items or personalized Christmas trees are not accepted for return or refund. If the product is damaged during transportation, please contact customer service within 48 hours after receiving it.
7. **Refund exceptions**
Due to the special nature of seasonal products, Wenlatree does not accept refund requests after Christmas (after December 25th) unless the product has serious quality problems.
Please note that the specific rules may be adjusted according to promotions or special circumstances. If you have any questions, please feel free to contact our customer service team for further assistance. - Ask a Question
- COLD WHITE LIGHTS: The pre-lit artificial Halloween tree has been hung with certified cold white lights to ensure a quick and easy installation. Simply assemble the sturdy hinged branches and you’re ready to enjoy your beautiful Halloween tree.
- LIFE-LIKE APPEARANCE: This pre-lit Halloween tree consists of many carefully crafted branches made from a high-quality PE and PVC blend for a more realistic, fuller look. Individually crafted branches and rich colours make the Halloween tree look like a luxurious natural Halloween tree.
- PREMIUM QUALITY DESIGN: Our Halloween tree takes about 30-90 minutes to fluff the branches for a lush, lifelike effect, providing the best look for your Halloween tree.
- EASY TO INSTALL AND FLUFF: This Halloween tree comes in two parts with articulated branches, making installation very simple. Simply attach the strut sections to the stand, install the top of the Halloween tree, lower the branches, shape the tips and you’ll have the perfect Halloween tree look in no time.
- DURABLE: Our pre-assembled fake Halloween tree is sturdy and durable, featuring strong metal hinges and fire retardant PVC branches that stay upright supported by a sturdy metal base, ensuring you can enjoy it for many holidays to come. Endless festive possibilities to enhance your space and save money accordingly.
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